Overview
ISO 22320 provides guidance on command, control, and coordination for emergency and incident management, helping organizations structure an effective response to crises. It is relevant to public safety agencies, corporate security teams, and any organization responsible for coordinating emergency response.
Key Requirements
- Incident command structure and role definitions
- Information management and situational awareness processes
- Coordination and cooperation arrangements with external agencies
- Operational procedures for activation, escalation, and stand-down
- Post-incident review and lessons-learned processes
Benefits
- Faster, better-coordinated response to emergencies
- Clearer decision-making authority during high-pressure incidents
- Improved interoperability with external responders and authorities
- Reduced confusion and duplication of effort during crises
How IASS Supports You
IASS reviews existing incident management arrangements against ISO 22320 guidance, identifies gaps in command structures and information flows, and helps design response procedures and exercises. IASS delivers training on incident command and coordination to build response capability across the organization.
Related Training Courses
Training for this standard is delivered on request. Browse the ISO Lead Auditor & Compliance programs or contact our team for a tailored course.